Hybrid Junior Content Analyst

at Atento

• Job title: Junior Content Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: R$2,000 per month
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Content Analyst at Atento, developing training solutions and communicating changes to teams. Ensuring effective learning outcomes and support for product knowledge.

Responsibilities

• Conduct Training Needs Assessments and propose delivery schedules for training materials;
• Develop educational solutions to facilitate understanding of the material to be delivered;
• Drive results and ensure requester satisfaction through differentiated solutions and methodologies – PowerPoint, videos, e‑learnings, podcasts, photo‑novels, games, infographics, simulators, among others;
• Interact with support areas to gather inputs for material creation;
• Create courses and populate them with training content via Academy, Qualistore and/or other knowledge bases;
• Perform content governance and produce assets for product knowledge bases (Qualistore and others);
• Keep lesson plans/training schedules updated according to courses registered in Academy;
• Participate in meetings to validate developed materials;
• Track and manage developed training activities.

Requirements

• Must have held the position for at least 6 months;
• Good knowledge of Microsoft Office suite;
• Preferably have experience with the Samsung client due to product knowledge (or related support areas);
• Ongoing or completed higher education is a plus;
• Have a competency score equal to or greater than 100 (good performer);
• Availability to work on-site at Atento Nova São Paulo;
• Proactivity;
• Creativity;
• Dynamism and agility;
• Strong verbal and written communication;
• Teamwork skills;
• Commitment;
• Planning skills;
• Organization;
• Ability to work under pressure;
• Client-oriented;
• Interpersonal skills;
• Analytical and critical profile with a consultative approach;