About the role

Content Designer creating clear usable content at Methods for public sector services. Collaborating within agile teams to ensure user needs are met and accessibility guidelines are followed.

Responsibilities

create useable and accessible content
solve problems in multi-disciplinary teams using Agile methodologies
have experience in rapidly changing deadlines, workloads and goals
design products, services and websites that meet identified user needs
follow user-centred design practices for public facing and internal services and applications
champion inclusive approaches and styles within content design
understand user needs by analysing user research findings and analytics data
use analytical and problem-solving skills to help the team solve and challenge assumptions
address the needs of all users, by writing content that meets WCAG 2.2 accessibility guidelines
participate in communities of practice
establish and manage relationships with clients and stakeholders

practical experience and knowledge of Agile practices
strong communication and interpersonal skills
excellent stakeholder management skills
knowledge and understanding of GDS guidelines and service standards
strong writing skills with the ability to refer to and contribute to style guides
the proven ability to make complicated information easy to understand
experience of working with other roles within a multidisciplinary Agile team (for example UX designer, user researcher, product owner, delivery manager, developer)
a good understanding of the user research process, and how you can contribute to research activities such as note taking and reviewing discussion guides
the skill to apply content strategy to your user centred work
experience of designing accessible, inclusive content
the necessary skills to use data, and user insight to plan, manage and review content
experience of using a content management system
experience of sharing your work through peer reviews, content crits, show and tells and meetups
good consultancy skills such as managing stakeholders and guiding colleagues on how content design can help them solve complex problems
resilience
strong collaboration and team working
good communication skills
genuine passion and commitment to improving public services
a determined and tenacious approach to work
a creative approach to problem solving
good listening and comprehension
great stakeholder management

Autonomy to develop and grow your skills and experience
Be part of exciting project work that is making a difference in society
Strong, inspiring and thought-provoking leadership
A supportive and collaborative environment
A management development programme, and training
24/7 confidential employee assistance programme
Flexible Working – including home working and part time
office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
2 paid days per year to volunteer in our local communities or within a charity organisation
Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Discretionary Company Bonus based on company and individual performance
of 4 times base salary
which is non-contributory (spouse and dependants included)
which is non-contributory (spouse and dependants included)
Enhanced Maternity and Paternity Pay
season ticket loan, cycle to work scheme