Junior Client Success Manager at Root focusing on enterprise client engagement and product adoption. Collaborating with various teams to ensure client satisfaction and success while nurturing long - term relationships.
About the role
- Enterprise Client Success Executive focusing on driving customer value and relationships at Meltwater. Collaborating with internal teams to support customer business goals through strategic partnerships.
Responsibilities
- Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
- Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
- Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
- Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
- Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
- Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
- Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
- Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
- Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.
Requirements
- A Bachelor's degree or higher is preferred for this role.
- An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.
- Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.
- A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.
- Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
- Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
- Bonus points for previous experience in Project Management, enriching your profile.
- Excellent written and verbal communication skills in Japanese and English.
- Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
- The ability to legally work in the country of hire is required for this position.
Benefits
- 20 days of annual paid time off plus an additional day off on your birthday !
- Monthly wellness allowance to support your commitment to a healthy lifestyle.
- Comprehensive health insurance tailored for you, complete with an annual health check.
- Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style , providing the balance you need.
- Benefit from our family leave program , which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
Customer Success Manager driving strategic engagement and measurable ROI for Smart Containers at ORBCOMM. Collaborating cross - functionally to optimize operations for maritime leaders.
Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.