Intern supporting CRM strategy execution for improving customer relationships. Collaborating with multidisciplinary teams to enhance data - driven communication initiatives.
About the role
- Enterprise Client Success Executive focusing on driving customer value and relationships at Meltwater. Collaborating with internal teams to support customer business goals through strategic partnerships.
Responsibilities
- Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
- Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
- Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
- Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
- Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
- Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
- Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
- Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
- Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.
Requirements
- A Bachelor's degree or higher is preferred for this role.
- An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.
- Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.
- A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.
- Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
- Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
- Bonus points for previous experience in Project Management, enriching your profile.
- Excellent written and verbal communication skills in Japanese and English.
- Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
- The ability to legally work in the country of hire is required for this position.
Benefits
- 20 days of annual paid time off plus an additional day off on your birthday !
- Monthly wellness allowance to support your commitment to a healthy lifestyle.
- Comprehensive health insurance tailored for you, complete with an annual health check.
- Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style , providing the balance you need.
- Benefit from our family leave program , which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
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