Hybrid Operations Manager – Electronic Payments Acceptance

at Mellon Group

• Job title: Operations Manager – Electronic Payments Acceptance
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Athens, Greece

About the role

• Operations Manager overseeing electronic payments acceptance at Mellon Technologies. Driving operational excellence and collaboration across teams in a senior role.

Responsibilities

• Oversee daily and strategic operations across all Business Lines supporting electronic payments acceptance.
• Ensure end-to-end process alignment, clear responsibilities, and operational governance across teams.
• Set up and coordinate cross-functional operational frameworks for the rollout of new services, features, or third-party integrations.
• Define, monitor, and report on operational KPIs and SLAs per Business Line or activity to ensure transparency, shared understanding, and continuous improvement in service quality across the organization.
• In collaboration with the Finance Department, correlate operational efficiency and quality indicators with financial data to enable joint monitoring of cost and performance, supporting continuous optimization and value creation.
• Lead process optimization and automation initiatives to enhance efficiency, consistency, and visibility.
• Manage incident escalation and resolution, ensuring thorough root-cause analysis and effective corrective actions.
• Draft and coordinate official responses to client complaints, issues, or incidents that have been escalated to senior management and require formal company communication.
• Participate in audits conducted by clients or third parties, representing the operational perimeter and ensuring readiness, transparency, and compliance.
• Support Business Lines with operational planning, reporting, and executive presentations related to performance and service quality.
• Collaborate closely with Business, Sales Operations, Finance, Business Lines, and cross-functional teams to align operational capabilities with strategic business goals.
• Be willing and flexible to travel across the markets where Mellon operates, to oversee operational performance and strengthen local collaboration.

Requirements

• >7 years of experience in operations management within payments, fintech, or technology services.
• Strong understanding of EFTPOS operations, merchant acquiring, and the service lifecycle of payment solutions.
• Proven ability to coordinate multi-departmental teams and implement cross-functional operational processes.
• Demonstrated experience managing KPIs, SLAs, and performance reporting frameworks.
• Strong problem-solving and decision-making skills, with the ability to adapt quickly to change and lead teams through transformation.
• Agile mindset — capable of driving results and making things happen efficiently, with minimal but effective communication and clear alignment across stakeholders.
• Excellent interpersonal, communication, and stakeholder management skills.
• Fluency in English.

Benefits

• Opportunities for development within a high-technology work environment
• Multinational workplace culture
• Competitive compensation package
• Pleasant, modern, and friendly working environment
• Private health insurance coverage