Infrastructure Administrative Specialist managing office duties, vendor communication, and support tasks for Utility Company. Handling inventory, invoices, and assisting with emergency response plans.
About the role
- Front Office Manager overseeing reception operations at Hôtel Villa Marquis in Paris. Leading team, ensuring customer satisfaction, and optimizing hotel performance.
Responsibilities
- Supervise all front desk operations and ensure the quality of guest reception and customer service according to hotel and group standards
- Ensure the organization and smooth operation of the front desk department (receptionists, reservations, night audit)
- Lead, motivate and support the front desk team in their professional development (recruitment, onboarding, training, performance monitoring)
- Create and monitor staff schedules according to hotel activity
- Ensure compliance with internal and administrative procedures and the group's quality standards
- Optimize the hotel's commercial performance by contributing to occupancy, average rate and RevPAR (upselling, managing availability and rates)
- Oversee reservation management and room availability across various systems
- Handle complex situations and guest complaints to ensure an optimal guest experience
- Manage billing, payments, cash handling and accounts receivable
- Monitor front desk KPIs (statistics, no-shows, late cancellations, group bookings)
- Organize and coordinate VIP arrivals in collaboration with other hotel departments
- Maintain smooth communication between the front desk, other departments and management
- Lead front desk meetings and participate in management meetings
- Track quality results (guest surveys, internal audits, mystery shoppers) and implement improvement plans
- Participate in the department's budget monitoring and in optimizing the hotel's financial results
- Ensure proper management of equipment and participate in front desk inventories
Requirements
- Minimum of 2 years' successful experience in an equivalent role within a high-end property
- Fluent in French and English; Spanish is a plus
- Excellent interpersonal skills
- Detail-oriented, organized and passionate about your work
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program and enjoy unique benefits and privileges.
- My MeliáBenefits: Benefit from flexible compensation and exclusive discounts on a wide range of products and services to support an active and healthy lifestyle.
- Permanent contract (CDI)
- Weekly working hours: 39 hours
- Two consecutive days off per week
- Meal allowance
- 1 RTT day per month
- After one year of service: guaranteed public holidays (either observed or compensated)
- Annual bonus equal to 8% of annual gross salary
- Supplementary health insurance and provident benefits
- 60% reimbursement of public transportation pass
- Preferential rates at Meliá group properties
- Career mobility and internal promotion opportunities
- eMelia e-learning platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Dealership Controller managing financial oversight, compliance, and strategic contributions in automotive retail. Partnering with leadership to enhance operational effectiveness and drive profitability.
Administration and support for trainees and teachers at a vocational institution in Gießen, Germany. Handling communications and coordinating procedures at the location.
Administrative Assistant providing broad administrative support for U.S. Bank in California. Duties include data interpretation, meeting coordination, and correspondence.
Assistant Administratif for CF Profina handling reception, secretarial tasks, and financing documentation. Join a dynamic team contributing to the development of overseas businesses.
Seeking administration staff for Theodorus Haus Albersdorf, a care facility. Responsibilities include managing calls, visitors, and records in a friendly environment.
Administrative Assistant providing support to senior leadership, coordinating meetings and communications for Legends Global. Managing schedules and travel arrangements in a fast - paced environment.
Verwaltungsmitarbeiter für die größte Pflegeheimbetreiber Deutschlands in Saarbrücken. Unterstützung in der Buchhaltung und Zusammenarbeit mit Behörden.
Verwaltungsmitarbeiter in einer Pflegeeinrichtung für Buchhaltungs - und Korrespondenzaufgaben. Unterstützung bei der Zusammenarbeit mit Behörden und Sozialhilfeträgern in Deutschland.
Verwaltungsmitarbeiter für den größten Pflegeheimbetreiber Deutschlands im ambulanten Dienst. Verantwortlich für Mahnwesen, Rechnungsstellung und Dokumentationsprogramm.