Partner leading sustainable mining impact assessments for ERM's capital projects in Canada. Shaping strategic direction and championing sustainability in the mining sector.
About the role
- Front Office Agent at Meliá Hotels International responsible for welcoming guests and ensuring a flawless stay experience. Managing check-in, check-out, and guest inquiries in Madrid location.
Responsibilities
- Realizar el check-in y check-out de los huéspedes de manera eficiente y amable.
- Atender consultas y solicitudes de los clientes a través de diferentes canales.
- Facilitar información sobre servicios del hotel y recomendaciones locales.
- Gestionar reservas, modificaciones y facturación.
- Coordinarse con otros departamentos para garantizar una estancia fluida.
- Registrar y gestionar incidencias o quejas siguiendo protocolos establecidos.
- Mantener orden e imagen profesional en el área de recepción.
- Cumplir políticas de calidad, seguridad y estándares de Meliá.
Requirements
- Experiencia previa en recepción o atención al cliente (deseable).
- Nivel de inglés medio-alto; se valorarán otros idiomas.
- Manejo de PMS (Opera).
- Excelentes habilidades de comunicación y orientación al cliente.
- Capacidad para trabajar bajo presión y en turnos rotativos.
Benefits
- My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.
- My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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