Executive Assistant Manager leading daily operations at Villa Le Corail, a Gran Melia Hotel. Ensuring guest satisfaction and operational efficiency in Nha Trang, Vietnam.
Responsibilities
Lead the day-to-day operations of the Resort, ensuring the highest standards of guest satisfaction, operational efficiency, and team performance.
Act as a key representative of the Melia brand, maintaining the company’s values while driving profitability, sustainability, and service excellence.
Supervise and coordinate all departments: Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Spa & Recreation, Security, and other guest-facing and back-of-house operations.
Proactively manage guest feedback and online reviews to ensure a high reputation score.
Assist in developing and executing the hotel’s annual business plan, budget, and forecasting in coordination with Finance and the Cluster GM.
Collaborate with Sales, Marketing, Revenue, and E-Commerce teams to support initiatives that drive occupancy, ADR, and market share.
Ensure compliance with all local laws, health & safety regulations, and company policies.
Requirements
Bachelor's Degree in Hospitality Management, Business Administration, or related field.
At least 3 years of experience in an equivalent Hotel Management responsibility in International Brand 5 Stars
Excellent command of English (spoken and written).
Strong leadership and people management capabilities.
Strategic thinking combined with operational attention to detail.
Financial and analytical acumen.
Adaptability, emotional intelligence, and results-driven.
Benefits
My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
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