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About the role
- Executive Assistant Manager supporting the GM to optimize hotel operations and customer satisfaction at Meliá. Contributing to various hotel departments and ensuring operational excellence in Shandong, China.
Responsibilities
- Provides support to the GM/HM in the implementation in their business units of the defined action plans, executing the tasks that have been assigned, to optimize the operation and customer satisfaction, with supervision of their results.
- Supports in its coordination with the hotel's operational departments based on the guidelines or guidelines received from the GM/HM. You can provide feedback to the GM/HM.
- Member of the hotel's operating committee and ensures the operational excellence of its business unit together with GM/HM.
- Assist the General Manager in ensuring the operational excellence of all hotel departments and the implementation of action plans.
- Align operational activities with set financial goals based on KPIs and participate in operational audits.
- Implement in-house sales and upselling actions to boost revenue and support key sales inspection visits.
- Follow up on customer feedback and coordinate the implementation of brand standards to enhance the overall guest experience.
- Supervise room cleaning and service standards, and coordinate work between accommodation departments.
- Assist in implementing F&B standards, oversee daily operations and hygiene compliance to improve satisfaction and profitability.
- Participate in organizing staff service culture and brand induction training sessions.
- Support loyalty program trainings and ensure the delivery of member benefits and experiences.
- Participate in the implementation of the hotel's sustainability projects and initiatives.
- Be familiar with safety procedures, assume assigned responsibilities, ensure compliance with health & safety regulations, and participate in risk assessments.
Requirements
- Fluent in English
- Total knowledge of hotel operations and knowledge of all operational positions of a hotel.
- Demonstrated knowledge of Human Resources Management and Talent Development.
- Knowledge of IT tools used in Hotel Management.
- Total geographic availability.
- International experience.
- Leadership, autonomy, strategic vision and solvent social skills.
- Attention to detail and passion for excellence.
- Diploma or degree in Tourism or equivalent.
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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