Senior Manager of Internal Operations at CVS Health driving operational effectiveness and building community partnerships. Leads projects and develops team capabilities for workforce development.
About the role
- Leads continuous improvement and data-driven decision-making in Medtronic’s Global Service & Repair. Responsibilities span analytics, reporting implementations, and stakeholder collaboration.
Responsibilities
- Support and execute Product Owner / Business Analyst responsibilities by coordinating Analytics, Insights, and Reporting implementations, managing User Acceptance Testing with key users, and ensuring alignment with product vision and Agile roadmap commitments.
- Perform large-scale data and systems analysis to identify optimization opportunities, informed decision-making insights, and cross-system dependencies that shape scalable, high-quality solutions.
- Manage end-to-end project deliverables — from demand capture, requirements gathering, stakeholder interviews, workshops, and process reviews, through analysis, design, testing, and final production delivery — while maintaining end-to-end traceability of changes.
- Act as the primary liaison between business and IT for Service & Repair, contributing to operational delivery, strategic architectural discussions, and ServiceNow platform initiatives such as enhancements, integrations, and workflow automation.
- Collaborate with IT and technical partners to identify and drive process and system improvements, surveying and evaluating existing processes, products, and services to recommend enhancements aligned with strategic goals.
- Provide clear, concise documentation of business requirements, processes, and solution designs, while supporting change-management activities including training coordination, communication planning, and readiness assessments.
- Lead project management tasks by ensuring timelines, risks, and stakeholder communication are effectively managed to enable timely, high-quality delivery in a cross-functional Agile environment.
Requirements
- Requires a Bachelor’s degree and minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience.
- Bachelor’s or Master’s degree in Business, Information Systems, Computer Science, or related field.
- Nice to Have: Hands-on experience with ServiceNow.
- Skilled in interpreting and translating business and technical requirements.
- Excellent verbal and written communication skills.
- Flexible and adaptable team player.
- Experience working with SAP.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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