Executive Director overseeing strategic business transformation and execution of global business operations for GDMS. Leading diverse initiatives and coordinating with senior leadership to enhance organizational efficiency.
About the role
- Business Process Owner responsible for overseeing Order To Cash and Claims Management at Bridgestone. Collaborating across teams to enhance process efficiency and operational excellence.
Responsibilities
- The Business Process Owner (BPO) is responsible for the end-to-end management, optimisation, and strategic alignment of the Order To cash and Claims Management within the organisation.
- Cooperate with the Head of Business Process (HoBP) and act as the business owner for functional sub-domains Order to Cash and Claims Management.
- Own the assigned business process life cycle, defining and maintaining process boundaries, inputs, outputs, roles, and interactions.
- Ensure alignment with organisational strategy and compliance with relevant regulations.
- Actively participate in the design of “to be” solutions in collaboration with IT and other stakeholders.
- Establish and monitor KPIs and metrics for process performance, including claims management processes (part of CRM suite).
- Analyse process performance (SAP Signavio) to identify bottlenecks and improvement opportunities.
- Lead the implementation of corrective actions on: order management, credit management, shipping/fulfillment, invoicing and accounts receivable.
Requirements
- Bachelor’s degree in Supply Chain, Industrial Engineering, Operations, or a related field
- Minimum 5–7 years in a similar role or experience, including at least 1 year of hands‑on SAP experience
- Proven track record in leading cross‑functional process improvement initiatives
- Experience with ERP systems (SAP SD modules) and business modelling tools
- Lean Methodology certification
- Ability to conduct workshops and document functional processes (near‑shore/off‑shore coordination activities)
- Fluent English (business‑facing role)
- Any other languages are welcome.
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
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