Business Operations Specialist supporting order management and process improvement initiatives within PG&E. Collaborating with departments to enhance efficiency and effectiveness regarding business procedures.
About the role
- Senior Manager overseeing operations for Pivotal Health's AI-driven reimbursement platform. Responsible for scaling operations, team management, and cross-functional collaboration.
Responsibilities
- Own and scale core operations: Take accountability for day-to-day operational performance, including throughput, quality assurance, and continuous improvement of core workflows. Identify bottlenecks and proactively implement durable solutions.
- Design processes that scale: Build and optimize workflows that support increasing volume without sacrificing accuracy. Reduce rework through better documentation, tooling, and system design
- Lead and grow a team: Manage and develop a team of analysts, with plans to scale over time. Set clear expectations, provide coaching, and foster a culture of accountability and collaboration.
- Use data to drive decisions: Own key operational KPIs and reporting. Analyze trends, surface risks, and prioritize improvements based on measurable impact.
- Partner cross-functionally: Work closely with Product and Engineering to inform system enhancements. Align with Customer Success, Finance, and fulfillment teams to ensure smooth operational handoffs.
- Operate in ambiguity: Take initiative in evolving environments where problems aren’t fully defined. Propose solutions, execute with minimal oversight, and build structure as you go.
Requirements
- 5+ years of experience leading complex operations in fast-paced or scaling environments
- Experience hiring, developing, and organizing teams in scaling environments
- Strong analytical skills with advanced Excel proficiency
- Comfortable operating in ambiguity and making decisions with imperfect information
- Highly organized with strong attention to detail and ability to manage multiple workstreams
- Clear communicator who can distill complex operational concepts into actionable insights
- Collaborative partner across Product, Engineering, Finance, and customer-facing teams
- Familiarity with SQL or willingness to learn quickly
Benefits
- Competitive compensation, including equity
- Full health, dental, and vision coverage
- Retirement savings plan through 401(k)
- Flexible time off
- Opportunities for company-wide connection and events
Job title
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Degree requirement
No Education Requirement
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