IT - Systemadministrator focusing on network infrastructure at HÖRMANN Kommunikation & Netze GmbH. Responsible for network management, security, server maintenance, and improvement of IT services.
About the role
- Manage all aspects of Contact Center operations ensuring client satisfaction for MedImpact’s pharmacy benefits management solutions. Collaborate across departments to deliver high-quality service and compliance.
Responsibilities
- Serve as first point of contact for clients for all Contact Center related requests and problem resolution
- Responsible for all aspects of service for assigned book of business, including member, pharmacy, physician, and client requests
- Operates as the liaison between multiple business areas in researching and resolving client specific issues, implementing process changes and new products, and training all staff members
- Develops and maintains excellent working relationships with clients
- Partners with various departments such as Configuration Services, Accounting, Pharmacy Networks, GPS and Account Managers to ensure that clients receive timely responses
- Stay current with and apply CMS requirements for Medicare Part D call center activities and understand how the company manages these regulations
- Provide consultation and recommendations for clients regarding the regulations and ensure all Contact Center processes provide high quality and compliant customer service
- Develop and implement strategic project planning that provides mutual performance objectives
- Communicate status reports for management, clients and the project team.
- Analyze data to improve strategic decision making and implementation
Requirements
- BS/BA and 2+ years’ experience or equivalent combination of education and experience
- Intermediate knowledge of Microsoft Office Suite, Word Processing software, MS Project, and Visio software
- Experience with Windows based database programs is also required
- Knowledge of healthcare operating systems in PBM industry preferred
- Detailed understanding of claim processing concepts
- Experience with Medicare Programs and enrollment and claim adjudication preferred
- Ability to prioritize urgent issues effectively and ability to effectively balance a high volume of work
- Detail oriented with a high degree of accuracy & follow through.
- Self-starter with the ability to work independently and as part of a team.
Benefits
- Medical / Dental / Vision / Wellness Programs
- Paid Time Off / Company Paid Holidays
- Incentive Compensation
- 401K with Company match
- Life and Disability Insurance
- Tuition Reimbursement
- Employee Referral Bonus
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