Leave of Absence Administrator managing all leave of absence and accommodations for Acosta Group associates in the US and Canada in a hybrid work environment.
About the role
- Team Leader managing Business Configuration Analysts in insurance solutions to enhance client satisfaction and operational efficiency. Overseeing operations and driving process improvements at Medavie.
Responsibilities
- Manage a team of Business Configuration Analysts focused on the accurate and timely configuration of business rules
- Oversee daily operations, ensuring data integrity, compliance with regulatory and organizational standards
- Drive continuous process improvements to enhance client satisfaction and operational efficiency
- Prioritize work to meet evolving business demands while maintaining optimal turnaround times
- Monitor key performance indicators such as productivity, quality, and client service outcomes
- Act as a key liaison between internal stakeholders and the team
- Coach and mentor team members, promoting professional growth and recognizing achievements
Requirements
- University degree in business administration or college diploma in a related field or equivalent
- 5+ years of experience in group insurance and in employee management
- 2+ years in a leadership or team lead role
- Strong understanding of operational workflows, client onboarding methodology, eligibility and claims processes
- Excellent communication, facilitation, and stakeholder management skills
- Proficiency in Microsoft Office Suite
- Experience with business intelligence tools (an asset)
- Basic understanding of data privacy and security standards
- Bilingualism in English and French is an asset
Benefits
- Opportunities for personal and professional growth
- Flexible work options
- Supportive leadership
- Comprehensive benefits
- Competitive pay
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