Senior Director NA Revenue Operations leading sales effectiveness and commercial strategy for MRI Software. Driving revenue growth across all NA regions with various software solutions.
About the role
- Revenue Operations Manager managing Salesforce architecture to align revenue streams for robotic technology company. Overseeing forecasting, pipeline management, and dealer operations in hybrid setup.
Responsibilities
- Take full ownership of the Salesforce instance, serving as the primary administrator and architect.
- Design and implement workflows that support a hybrid business model: Hardware (One-time revenue) + SaaS (Recurring revenue) + Service (Maintenance Contracts).
- Manage the integration of third-party tools (e.g., ERP, Marketing Automation, Inventory Management) to ensure closed-loop reporting.
- Implement strict stage-gating and entry criteria for opportunities to ensure forecast accuracy (Committing vs. Best Case).
- Build automated alerts for pipeline velocity, stalled deals, and renewal dates for SaaS subscriptions.
- Operationalize the 'Mechasys Dealership Program' within CRM.
- Build portals or tracking mechanisms to monitor Dealer performance against their committed annual quotas (KPIs: Unit Volume, Training Certification, Demo Activity).
- Streamline the 'Quote-to-Cash' process for international distributors, handling multi-currency pricing (CAD/USD/EUR) and complex discount structures.
- Define and track North Star KPIs: Customer Acquisition Cost (CAC), Lifetime Value (LTV), Net Revenue Retention (NRR), and Hardware Gross Margin.
- Conduct monthly "health checks" on data integrity to ensure the Board Deck can be generated at the click of a button.
- Work with the CEO to digitize the Mechasys Sales Playbook, enforcing sales methodology (e.g., MEDDPICC) directly within opportunity fields.
- Automate the 'Handover to Customer Success' process to ensure seamless onboarding for new hardware owners.
Requirements
- 5+ years in Revenue Operations or Sales Operations
- At least 3 years dedicated to Salesforce administration
- Salesforce Certified Administrator (Advanced Admin or Sales Cloud Consultant preferred)
- Proven experience managing Hardware + SaaS revenue models
- Expert proficiency in Excel/Sheets (Pivot tables, VLOOKUPs are second nature) but a burning desire to automate them away
- Ability to explain complex data structures to non-technical stakeholders (Sales Reps and C-Suite).
Benefits
- Meaningful stock options (ESOP) in a high-growth deep-tech company
- Impact: You are not maintaining a legacy system; you are building the machine that will drive us to $100M.
- Culture: We are builders. We value transparency, precision, and speed.
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