Hybrid Director, Account Management

at MealSuite

• Job title: Director, Account Management
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Director, Account Management at MealSuite shaping customer experience strategy and leading a high-performance team to exceed account targets. Establishing processes and key principles for customer satisfaction.

Responsibilities

• Lead and mentor the AM Team to perform as a high performance team, resulting in achieving or exceeding account targets. Support TA activities, training, performance management of AM team
• Establish and execute strategies to retain and grow existing customer accounts. Forecast revenue from accounts and contribute to strategy planning.
• Partner with Marketing, Customer Success, Partner and Product teams to ensure a seamless customer experience
• Analyze performance metrics and implement processes to improve account management efficiency and reporting.
• Serve as an escalation point for key clients to resolve issues and ensure satisfaction

Requirements

• I gained my knowledge through formal education (Bachelor’s or MBA in Business, Technology, or related fields), 10+ years of direct experience in, sales, SaaS, and leadership roles in global customer service organizations including an additional 5+ years of direct experience with leading and managing a team.
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and other international locations if required for role).
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.

Benefits

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day.
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym (Dallas) and access to Teladoc (Cambridge).
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program – we are committed to helping you plan for your future!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.