Member Relations Manager at the German Startup Association, engaging members and driving campaign initiatives. Focused on internal communication, membership onboarding, and building networks.
About the role
- Director, Account Management at MealSuite shaping customer experience strategy and leading a high-performance team to exceed account targets. Establishing processes and key principles for customer satisfaction.
Responsibilities
- Lead and mentor the AM Team to perform as a high performance team, resulting in achieving or exceeding account targets. Support TA activities, training, performance management of AM team
- Establish and execute strategies to retain and grow existing customer accounts. Forecast revenue from accounts and contribute to strategy planning.
- Partner with Marketing, Customer Success, Partner and Product teams to ensure a seamless customer experience
- Analyze performance metrics and implement processes to improve account management efficiency and reporting.
- Serve as an escalation point for key clients to resolve issues and ensure satisfaction
Requirements
- I gained my knowledge through formal education (Bachelor’s or MBA in Business, Technology, or related fields), 10+ years of direct experience in, sales, SaaS, and leadership roles in global customer service organizations including an additional 5+ years of direct experience with leading and managing a team.
- I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and other international locations if required for role).
- I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.
Benefits
- Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day.
- Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym (Dallas) and access to Teladoc (Cambridge).
- Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
- Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
- An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
- Participation in our equity program – we are committed to helping you plan for your future!
- Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
- Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.
Job title
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Experience level
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Not specified
Degree requirement
Location requirements
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