About the role

Manager, Legal Support Services at McCarthy Tétrault requiring 10 years of experience in professional services. Responsible for team management and operational excellence in legal support.

Responsibilities

Managing and directing all functional day-to-day activities within a practical area or region, and is accountable for ensuring planned results are achieved.
Determining requirements for effective production and processing of legal assistant work.
Working closely with Director, Legal Support Services, Practice Group Leads and Professional Resources to propose, implement and maintain Legal Assistant resources.
Ensuring development of direct reports to meet the objective of producing strong co-operative work units.
Managing absences and planning of vacations to ensure adequate coverage, and recording of information.
Coaching employees to be accountable for their work, to be aligned with the Firm’s objectives, culture and values and creating an empowering work environment.
Acting as primary liaison between Lawyers and Legal Assistants, and between Management and Legal Assistants.
Identifying problems, seeking innovative solutions, communicating with stakeholders and following through until the problems are resolved.
Maintaining records, compiling and organizing statistical reports concerning personnel-related data or services-related data.
Developing sound recommendations for change and improvement.
Monitoring and reporting on budget performance.

Completed post-secondary education in Business Administration, Human Resources or a related field or extensive relevant work experience required.
Minimum 10 years of experience, with at least 3 years managing a large team, ideally in a professional services environment.
Highly developed problem solving, conflict management and negotiation skills, including the ability to successfully resolve performance and disciplinary issues.
Ability to develop and deliver creative solutions.
Excellent analytical and critical thinking skills.
Demonstrated proficiency in numeracy skills.
Strong written and oral communication skills (French and English for Quebec region).
Able to communicate effectively with individuals at all levels of the Firm while maintaining composure.
Intermediate skill level with Office Suite.
Demonstrated experience in change management and keen interest in continuous process improvement.
Proven organizational skills and ability to prioritize work in a fast-paced environment on a national platform.
Ability to develop strong trusting relationships in order to gain support and achieve results.

Outstanding benefits from day one, including insurance premiums paid by the Firm.
Competitive compensation.
A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
Strong community involvement and a commitment to equity, diversity and inclusion.
A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.