Hybrid Manager – Policy & Program Planning

at City of Toronto

• Job title: Manager – Policy & Program Planning
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$123,833 - CA$170,184 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Manager leading cross-divisional housing initiatives with Indigenous and private partners in Toronto. Overseeing housing program development and stakeholder engagement for the City’s Housing Secretariat.

Responsibilities

• Lead the development, implementation, and evaluation of housing programs, including new rental development and acquisition/repair of existing homes, aligned with the City’s HousingTO 2020-2030 Action Plan.
• Leads and/or advises on complex cross-divisional programs, policies, and issues by working with staff in various divisions.
• Provide leadership to a multi-disciplinary team and foster collaboration across City divisions, agencies, and external stakeholders.
• Manage research, analysis, and recommendations to improve housing policies and programs; prepare reports for Committees and Council.
• Represent the Director at briefings and ensure timely, accurate updates on matters before Council and Committees.
• Build and maintain strong relationships with Indigenous organizations, non-profit and private housing providers, land trusts, and other partners in the housing system to advance shared objectives.
• Manage strategic and effective relations with City staff, Members of City Council, other governments, public agencies and partners.
• Collaborate across divisions and external sectors to align strategies, policies, and leverage funding opportunities.
• Anticipate and address complex, high-profile issues, providing strategic advice and recommendations to senior leadership.
• Maintain thorough knowledge of corporate priorities, housing sector developments, and relevant legislation.
• Manage and mentor staff, ensuring effective teamwork and ensure high standards of work quality, while fostering an environment of accountability, innovation and continuous learning.
• Oversee recruitment, performance management, and labour relations in collaboration with Employee Relations.
• Develop and administer the unit’s annual budget, ensuring fiscal accountability and alignment with divisional priorities.

Requirements

• Post-secondary degree in public policy, social science, urban planning, real estate, or a related field, or an equivalent combination of education and experience.
• Considerable experience leading the development, implementation, and evaluation of housing policies, programs, and strategies, with minimal direction while balancing political, community, and stakeholder interests.
• Considerable experience managing large, complex projects, including budgets, business case development, risk management, stakeholder engagement, and reporting on outcomes and performance indicators.
• Experience in team leadership, including recruitment, performance management, and labour relations.
• Demonstrated ability to build and sustain long-term, positive working relationships with diverse partners- Indigenous organizations, non-profits, private developers - fostering trust and collaboration to achieve shared housing objectives.
• Exceptional stakeholder engagement skills, with expertise in negotiation, conflict resolution, and building collaborative partnerships across sectors.
• Strong knowledge of housing policies and funding streams at the municipal, provincial, and federal levels, and ability to leverage intergovernmental relationships.
• Ability to recognize and anticipate program inter-relationships and understand the potential consequences of policy/program recommendations.
• Advanced organizational and project management skills, with the ability to thrive under competing deadlines and changing priorities.
• Knowledge of municipal governance structures and relevant legislation, including employment standards, human rights, and occupational health and safety.