Customer Services Executive managing retailer chargebacks at TD SYNNEX. Collaborating with retail clients and internal teams to resolve discrepancies.
About the role
- Specialist in Customer Care overseeing support operations for matchmaking app Pairs. Responsible for enhancing user experience and operational efficiency in service management.
Responsibilities
- カスタマーケアのサービスレベルを担保し、また、ユーザー体験の向上及び、オペレーションの効率化を目的とした改善活動、運用管理等を行います。
- 実行内容は部門戦略に基づき決定され、詳細設計から導入、また運用をします。
- Customer Care TeamのSpecialistは以下の業務を行います：
- カスタマーケアオペレーションに必要な運用・業務の構築
- 各プロジェクトのプロジェクトマネジメント
- QA・品質管理体制の運用
- トレーニングの企画・運用設計
- ナレッジベースの作成・管理・更新
- FAQ、ChatBOTの管理・更新
- BPOへの業務移管に伴う業務・運用設計
- その他、カスタマーサポートツールの導入、運用設計、管理
- 他部署との業務連携
- - 取引先との連携
Requirements
- カスタマーサポート部門における1年以上の運営・管理経験
- カスタマーサポート部門における1年以上のユーザー対応経験
- 事業戦略に基づくプロジェクトや施策の参画経験
- カスタマーサポートの活動やプロジェクトなどをリードした経験
- 問題発生時に暫定対応や恒久的解決策を立案するスキルに加え、データに基づいて提案とプロセス改善が実行ができる課題解決力
- 各ステークホルダーらと円滑にコミュニケーションを取ることができる能力
- マクロ、ミクロの視点を持ち業務を推進できる能力
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Entry - Level ABA Therapist providing one - on - one support using evidence - based interventions for children with Autism. Training is provided, and a long - term commitment is required.
Customer service role at popular Berlin museums, advising teachers and booking tickets. Provide professional communication via phone and email while ensuring service quality standards.
Customer Support role at a museum in Berlin, advising guests and managing bookings via phone and email. Ensuring quality communication and collaboration across departments while optimizing customer service standards.
Customer Support for successful Berlin museums assisting with ticketing and tours inquiries. Ensuring high - quality service and communication between departments.
Support role for customer inquiries and bookings at the Deutsche Spionagemuseum and Deutschlandmuseum. Focus on customer service and collaboration with various departments.
Sales Assist Support Specialist providing administrative support to Territory Representatives in a hybrid role at Benco Dental. Responsible for inquiries resolution and staff mentoring.
Customer Care Mitarbeiter*in at Agrarmarkt Austria supporting farmers and customers via hotline and email. Engaging in various tasks like platform maintenance and compliance checks.
Part - Time Customer Service Operators managing alarm signals for Hagerstown. Dispatching authorities and ensuring subscriber safety with flexible scheduling.
Team Support Specialist providing administrative and compliance support at Abound Health. Ensuring smooth operations and supporting clinical teams in office management tasks.