Customer Service Specialist responsible for maintaining impactful relationships answering client inquiries via phone, email for Coca - Cola UNITED. Engaging with clients to ensure best in class service and satisfaction.
About the role
- Peer Support Specialist providing support to individuals navigating behavioral health challenges. Utilizing lived experience and motivational interviewing techniques for engagement and empowerment.
Responsibilities
- Provide one-on-one peer support through hybrid engagement to build trust, offer encouragement, and support individuals through personal goals
- Use motivational interviewing techniques to guide members toward healthier decisions, improved stability, and increased engagement with their care
- Assist members with navigating digital platforms, telehealth tools, mobile apps, and other technology used in their care plan
- Document interactions, progress updates, and follow-up needs in the organization’s systems with accuracy and timeliness
- Help members set achievable goals, build routines, and access community or social resources
- Collaborate with behavioral health teams, case managers, or care coordinators to ensure members receive comprehensive support
- Monitor member engagement patterns and proactively reach out when additional encouragement or check-ins are needed
- Maintain appropriate boundaries and uphold peer-support ethics while fostering genuine connection
Requirements
- Experience in peer support, mentoring, coaching, community support, or lived experience supporting personal recovery (Preferred)
- Familiarity with motivational interviewing or willingness to complete training
- Tech-savvy and comfortable with mobile apps, electronic documentation, and remote communication
- Strong communication, empathy, and rapport-building abilities
- Ability to work independently, stay organized, and follow structured workflows
- Bilingual (Preferred)
- Bachelor’s degree (Added Plus)
Benefits
- 3 weeks paid time off (2 weeks + 6-7 federal holidays)
- 401K
- Medical
- Dental
- Vision
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