Customer Support Specialist at ExaCare AI providing frontline customer support. Responsible for resolution quality and customer satisfaction in a B2B SaaS environment.
About the role
- Inbound Customer Service role providing support to guests for Marriott Vacations Worldwide. Tasks include answering calls, assisting with reservations, and maintaining high service quality standards.
Responsibilities
- Service inbound guest calls with a high quality of service and clear communication solutions.
- Maintain a positive and upbeat tone while answering guest questions and concerns.
- Assisting guests with rescheduling reservations.
- Contribute to the teams’ efforts in accomplishing set goals.
- Uphold reservation standards, using effective listening skills and solution-oriented responses.
- Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
- Answer guest questions about property facilities/services.
- Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
- Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma/G.E.D. equivalent
- No related work experience is required
- No supervisory experience is required
Benefits
- Train in office with future work from home opportunities possible!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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