Inbound Customer Service role providing support to guests for Marriott Vacations Worldwide. Tasks include answering calls, assisting with reservations, and maintaining high service quality standards.
About the role
- Team Leader managing a customer service team at Digitrips, a travel tech company based in Lyon. Responsible for operational management, team performance, and customer satisfaction.
Responsibilities
- Manage a team of 10 people
- Oversee performance indicators and projects
- Improve tools and ensure customer satisfaction
- Communicate product and procedure updates and new developments to travel agents
- Oversee ground operations activities through reporting
- Plan daily operational organization and schedules
- Set objectives/targets for the team's travel agents
- Participate in cross-functional projects involving Customer Relations teams
- Organize regular coordination meetings with other managers
Requirements
- Degree in business, hospitality/tourism or equivalent
- Significant experience in a similar role
- Strong knowledge of the travel industry and customer service techniques
- Comfortable working under pressure
- Proficient with reservation/booking systems
- Experience with CRM software
- Organized, meticulous, flexible, responsive, strong analytical skills
- Fluent in English
- Customer-focused
Benefits
- Competitive salary based on your experience and profile
- Remote work up to 2 days per week, subject to manager approval and completion of the probation period
- Meal vouchers (Tickets Restaurant)
- Group health insurance
- Performance-based profit-sharing bonus depending on group target achievement
- Partial contribution to commuting/transportation costs
- Comprehensive training
- Pleasant offices and a friendly team
- Events whenever opportunities arise (breakfasts, birthdays, office openings, healthy snack breaks, team-building evenings, etc.)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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