Customer Support Specialist at ExaCare AI providing frontline customer support. Responsible for resolution quality and customer satisfaction in a B2B SaaS environment.
EA
ExaCare AI
Currently Hiring
About the company
ExaCare AI is building the next generation of operations automation for skilled nursing and home care.
We help admissions teams move beyond guesswork and bottlenecks by turning messy unstructured referral data into clear, auditable decisions — in real time.
With our purpose-built AI platform, we:
Ingest and interpret referral packets
Surface critical clinical deal breakers, risk signals, and readiness cues
Standardize decisioning across shifts and teams
Streamline communication and reduce back-and-forth
Power modular AI agents for admissions, reimbursement, clinical insight, documentation, and survey readiness
We currently support over 1,500 facilities, including leading operators like National Healthcare Associates, Journey Healthcare, Ignite Medical Resorts, Monarch Healthcare Management, and Majestic Care.
PR Newswire
Backed by a $30M Series A led by Insight Partners, ExaCare is rapidly scaling product development, go-to-market capabilities, and customer support.
PR Newswire
Our mission is to create an “AI operating system” for post-acute care — so that every decision is auditable, every handoff is complete, and caregivers can dedicate their energy to patient outcomes.
Join us in reimagining what’s possible in skilled nursing and home care.
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