Provide administrative support to sales teams and partners at RELX, managing orders and customer interactions. Analyze demand and inventory to optimize service levels in a fast - paced environment.
About the role
- Customer Success & Implementation Manager ensuring customers leverage technical projects with a maritime SaaS platform. Focused on onboarding, training, and ongoing customer engagement with operational improvements.
Responsibilities
- Lead and support pilot and onboarding projects for new customers.
- Ensure successful platform setup and configuration tailored to each customer’s workflows.
- Develop and maintain scalable onboarding playbooks and best practices.
- Maintain customer relationships after onboarding — ensuring ongoing adoption, engagement, and satisfaction.
- Run training sessions, adoption reviews, and workshops (online and on-site) to increase utilization and measurable value.
- Monitor customer health, identify red flags, and proactively drive solutions.
- Work closely with Sales on pre-sales demos, customer handovers, and identifying upsell opportunities.
- Collaborate with Product by channeling structured customer feedback and proposing improvements.
- Contribute to automation, scalability, and process improvement within Customer Success.
- Spot opportunities for upsell/expansion and collaborate with Sales on follow-up.
- Support customers in using VesselMan’s full workflow — helping them unlock ROI and operational impact.
Requirements
- 2–5 years of experience in Customer Success, Onboarding, Advisory, or Account Management (SaaS or maritime tech preferred).
- Strong communication and presentation skills — able to engage everyone from end-users to fleet managers.
- Experience with digitalization, process improvement, or technical project environments.
- Maritime background is a plus, but not required.
- Willingness to travel for workshops, site visits, and customer events.
- Structured, curious, proactive — someone who enjoys taking ownership.
Benefits
- Be part of a global SaaS company backed by Marcura Group.
- Work at the intersection of technology, maritime operations, and digital transformation.
- Help shape a maturing Customer Success function and influence how we deliver value.
- A role with both strategic importance and hands-on variety.
- Strong opportunity for career growth, including leadership development and increased responsibility.
- Join a collaborative team that values initiative, trust, and continuous improvement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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