Commissions Inquiry Analyst resolving challenging commission inquiries at Avant. Collaborating with teams to ensure accuracy and clarity in commission processes while maintaining positive relationships.
About the role
- RTA Lead at Manulife responsible for optimizing resources and managing real-time performance. Engage with various teams to ensure operations meet business objectives while providing leadership for task management.
Responsibilities
- Oversee various back office teams, addressing different SLAs, business units, and demands, while managing frequent volume spikes and SLA risks.
- Simultaneously track multiple business activities, dashboards, files, and real-time queues to maintain operational efficiency.
- Make timely and accurate decisions regarding SLA risks, overtime recommendations, and capacity gaps to ensure smooth operations.
- Regularly engage with Ops Leaders, cross-functional partners, and team members to align outputs, definitions, and governance expectations.
- Implement and enforce standardization across diverse teams to ensure consistency and efficiency in operations.
Requirements
- Strong ability to influence, communicate, and present effectively to senior leaders and key stakeholders.
- Proactive and adaptable, able to prioritize, generate ideas, and manage shifting or challenging demands.
- Collaborative leader skilled in negotiating and creating mutually beneficial solutions among stakeholders.
- Highly organized with strong attention to detail and the ability to manage evolving priorities and deadlines.
- Proven leadership in managing teams, including hiring, performance management, and employee development.
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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