Commissions Inquiry Analyst resolving challenging commission inquiries at Avant. Collaborating with teams to ensure accuracy and clarity in commission processes while maintaining positive relationships.
About the role
- Order Process Analyst handling sales orders and compliance processes at Aspect. Interface with departments to resolve issues and recommend corrective actions on non-conformities.
Responsibilities
- Ensures all sales orders and renewal quotations are prepared/processed in an efficient and accurate manner and that delivery deadlines are met.
- Initiates processes and procedures for new deals.
- Follows established procedures and policies of managing the order process with complex or high volume orders.
- Interface with various departments to resolve issues related to configuration, shipping, Bookings Policy compliance, SOX etc. May also have direct customer contact in certain situations.
- Review and process order packs from Sales to ensure accuracy, timeliness and compliance with Aspect policies.
- Make recommendations to sales on corrective action required for non-conformity.
- Processing of orders within Sales Force & NetSuite ERP system and updating of all relevant fields to ensure accurate hand-offs to supporting organizations ensuring accurate customer entitlement.
- Ensures all approvals and signatures are in place prior to order booking.
- Processing of credits, rebills and sales related RMA activity.
- Manage order holds and backlog for covered area.
- Understands company specific product/support offerings, pricing policies and programs to ensure accuracy and compliance.
- Possess a good working knowledge of systems and processes and compliance with company policies.
Requirements
- 0 - 2 years of experience with Order Management.
- Bachelor's degree in relevant field.
- Ability to pass a background check may also be required.
- Physical requirements include sitting for long periods of time and working extended hours as needed during quarter end peak volumes. 3PM - 12 AM IST
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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