Business Process Owner at USAA managing complex process improvement initiatives. Collaborating with stakeholders to enhance operational performance and implement strategic process changes.
About the role
- Business Process Senior Associate managing transactions and analysis for the Insurance Operations team. Requires data/BPO experience and basic MS office proficiency in a flexible work environment.
Responsibilities
- Process and analyze transactions in line with the Service Level Agreement set with the Business Unit
- Attain Mastery of Business Unit Policies governing the transactions being processed
- Report all system issues that may affect the operations
- Such other duties and functions as assigned by Operations Management
Requirements
- With at least 1 year data/BPO experience as a requirement, undergrads with 2 years of data/BPO experience. Fresh graduates are welcome to apply.
- At least 2 years of business processing experience (for internal applicants)
- Basic knowledge with MS office applications (Word, Excel, Powerpoint)
- Ability to compose grammatically correct, clear and concise communication
- Knowledge of browsers and relevant computer applications.
- Exhibits good navigation skills.
- Above average problem-solving skills
- Above average written and verbal communication skills
- Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information)
- Fast and accurate data-entry skills with the ability to process high volumes of work accurately
- Adaptable to change.
Benefits
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- Support you in shaping the future you want to see.
Job title
Job type
Experience level
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Not specified
Degree requirement
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