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Hybrid Business Process Improvement Analyst – Business Engagement Associate
Posted 2 hours ago
About the role
- Business Engagement Associate enhancing operational efficiency and process improvement initiatives at Softchoice. Collaborating with leaders and driving structured problem solving for functional change.
Responsibilities
- Establishing trusted and influential relationships with leaders by leading strategic planning meetings, feedback sessions and workshops that will identify complex business challenges
- Developing a working knowledge of Softchoice systems, workflows, customer/employee experience drivers, and operating structures.
- Leading functional teams in structured problem-solving and decision-making for functional improvement opportunities
- Advising leaders on framing and clarifying complex problems
- Diagnosing systemic root causes across people, process and technology
- Driving current-state assessments and future-state design to enable sustainable, functional change
- Designing and re-engineering business processes aligned to strategic outcomes, scalability, and long-term operational resilience
- Preparing workshop materials, agendas, and documentation; capturing insights, decisions, and action items.
- Conducting data gathering and synthesizing insights to support decision-making.
Requirements
- 5–8 years of experience in business strategy, operations, process improvement, business analysis, or similar roles.
- Bachelor’s degree in Business, Management, Operations, Engineering, or a related discipline required.
- Master’s degree (MBA or equivalent) strongly preferred
- Six sigma green belt, or equivalent experience required
- Strong understanding of how businesses operate, including cross functional workflows, operating rhythms, and key performance drivers.
- Excellent communication skills with executive presence and the ability to influence without direct authority.
- Experience supporting structured problem solving, root cause analysis, and process mapping.
- Ability to simplify complex information into clear summaries and visuals.
- Strong organization and prioritization skills with attention to detail.
- Curiosity, adaptability, and readiness to grow into a strategic advisory role.
- Exposure to Design Thinking and Change Management is an asset
- Experience supporting enterprise transformation or continuous improvement initiatives is an asset.
Benefits
- Medical and Dental Care
- Employee & Family Assistance Program
- RRSP/DPSP Retirement Savings Plan with Company Matching
- Life and Disability Insurance
- Vacation and Sick Leave
- Holidays
- Parental Leave
- Volunteer Days
- Bereavement Leave
- Employee Discount Program
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