Business Engagement Associate enhancing operational efficiency and process improvement initiatives at Softchoice. Collaborating with leaders and driving structured problem solving for functional change.
About the role
- Business Operations Manager overseeing office operations and supporting program leadership in federal contracting environments. Collaborating across functions to improve efficiency and performance metrics.
Responsibilities
- Oversee internal office operations while supporting program leadership with performance tracking and reporting.
- Manage day-to-day office operations, including scheduling, vendor coordination, procurement tracking, and administrative oversight.
- Develop and implement efficient internal procedures to improve workflow and productivity.
- Coordinate meetings, training, program reviews, and leadership sessions.
- Support onboarding activities, documentation tracking, and access coordination.
- Train and manage administrative support staff.
- Conduct analysis of program performance metrics across federal contracts.
- Develop and maintain dashboards and executive reporting materials.
- Monitor and track program budgets and expenses in coordination with Finance.
- Identify operational improvement opportunities and provide actionable recommendations.
Requirements
- Bachelor’s degree in business administration, Management, Finance, or related field (or equivalent experience).
- 3+ years of experience in office management, program administration, or operations support.
- Strong analytical skills with experience developing reports and dashboards.
- Experience supporting federal contracts or government programs preferred.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams, SharePoint).
- Strong organizational and time-management skills.
- Ability to handle confidential and sensitive information with discretion.
- Excellent written and verbal communication skills.
- Experience working in a federal contracting environment preferred.
- Familiarity with contract budgeting, labor tracking, or compliance documentation preferred.
- Experience supporting executive-level leadership preferred.
- Active clearance or ability to obtain Public Trust or higher.
Benefits
- Health, Vision, and Dental Insurance
- Paid Time Off (PTO)
- Competitive compensation
- Performance-based growth opportunities
- Exposure to federal program delivery and executive leadership
- Collaborative, high-growth environment
- Opportunity to make measurable impact within a scaling organization
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