Service Support Agent at Alpega Group assisting customers with inquiries and platform usage. Troubleshooting technical issues and ensuring a smooth operational experience for users.
About the role
- Bilingual Customer Service Representative providing exceptional customer service at Manulife. Engaging with policyholders, agents, and partners in both French and English across various channels.
Responsibilities
- Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat
- Handle a high volume of inquiries, analyze issues, and deliver proactive solutions
- Use advanced technology and software to document interactions accurately and resolve concerns efficiently
- Demonstrate empathy and emotional intelligence to build trust and positive relationships
- Stay informed about products, services, and industry regulations to provide accurate, useful information
- Collaborate with colleagues and other departments to resolve complex issues
Requirements
- Bilingual (verbal & written proficiency) in both French and English
- Experience in a fast-paced customer service environment
- Call center experience will be considered a strong asset, especially within financial services
- Strong technical skills and ability to navigate multiple systems
Benefits
- unlimited coffee
- positive atmosphere
- wellness benefits
- employee/family assistance plans
- retirement savings plans
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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