Hybrid Key Account Manager, SMB

at Malt

• Job title: Key Account Manager, SMB
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Paris, France

About the role

• Key Account Manager tasked with local deployment and growth of SMB accounts at Malt. Engaging stakeholders and driving revenue through account activation and loyalty initiatives.

Responsibilities

• Execute detailed account plans and perform tactical action follow-ups to ensure consistent account development.
• Identify and engage key stakeholders including HR, Procurement, and Hiring Managers to expand Malt's presence.
• Support client pilots and initial projects to ensure successful adoption and long-term platform loyalty.
• Conduct structured prospecting within existing accounts to identify and capture new business-unit-level opportunities.
• Perform local qualification to assess pain points and needs, accurately documenting all information in the CRM.
• Deliver compelling value pitches and product demos tailored to the local context and specific client use cases.
• Coordinate with local vendors, MSPs, and internal teams to resolve operational issues and monitor delivery performance.

Requirements

• University degree, ideally in Business, Management, or a related field.
• Relevant experience (3 to 5 years) in account management or sales development, with a proven ability to manage high-volume activity and follow-up.
• Native-level proficiency in French and strong English skills to operate within our European organization.
• Strong command of sales methodologies such as MEDDIC and professional objection-handling techniques.
• Analytical mindset with the ability to maintain pipeline hygiene and provide accurate forecasting inputs.

Benefits

• Onboarding: Your first week will be dedicated to learning about our culture, products, and services alongside other new hires at our Paris office.
• Equity: Every Malter is eligible for stock options.
• Lunch vouchers (legal benefit): €9/day on your Swile card.
• Transportation (legal benefit): 50% reimbursement (for any type of transport).
• Healthcare insurance (legal benefit).
• RTT: From 8 to 12 additional days off per year.
• Sports: Company contribution to a Gymlib (Wellpass) membership.
• Malt sabbatical: Every three years, all Malters are entitled to a one-month fully paid sabbatical leave.
• Free books: If you want to learn more about any topic relevant to Malt’s business, tell us the books you’d like and we’ll order them—no questions or approval processes required.
• Remote work: Hybrid policy balancing on-site and remote work.
• Team building events organized every year.