Werkstudent in Repair Administration & Customer Success at RIEDEL Communications. Responsible for customer repair data entry and communication with clients in German and English.
About the role
- Customer Success Specialist ensuring seamless client operations at Europe’s leading freelance marketplace connecting freelancers and companies. Transforming work processes through a tech-powered platform.
Responsibilities
- Manage client operations: Handle quote and timesheet validation for non-autonomous clients and ensure PO upload and consumption to enable smooth invoicing.
- Drive project renewals: Anticipate expiring projects and provide support to secure renewals and ensure business continuity.
- Act as the primary contact: Serve as the main point of contact for incoming client requests, resolving issues or escalating them to the appropriate internal stakeholders (e.g., Financing).
- Master contractual compliance: Be the expert on client contracts (SLAs, penalties) and internal procedures (e.g., PO processes) to ensure correct application of terms.
- Empower client autonomy: Present the benefits of the platform and conduct demos to train clients to manage their operations independently.
- Partner with Account Managers: Build strong collaboration with AMs and act as a Subject Matter Expert (SME) on renewals and PO management to support service delivery.
- Scale processes: Identify operational pain points and collaborate with Business Operations and Product teams to deploy automated solutions.
Requirements
- Experience: Background in Customer Experience Management, Operations, or Account Management with strong business acumen.
- Tech Stack: Proficient with Advanced Google Sheets and Notion. Knowledge of Looker and AI tools is required.
- Soft Skills: Excellent communication skills, conflict resolution abilities, and comfort managing stakeholders.
- Operational Mindset: Familiarity with billing/invoicing basics, contract management, and a passion for process optimization.
- Languages: Native-level English proficiency.
Benefits
- Equity: Every Malter is entitled to stock options.
- Lunch vouchers (legal benefit): €9/day loaded on your Swile card.
- Transportation (legal benefit): 50% reimbursement for transport costs (any type of transport).
- Healthcare insurance (legal benefit).
- RTT: Between 8 and 12 extra days off per year.
- Sports: Company contribution to a Gymlib (Wellpass) membership.
- Malt sabbatical: Every three years, all Malters are entitled to a one-month fully paid sabbatical leave.
- Free books: Tell us which books you’d like to read on topics relevant to Malt’s business and we’ll order them for you—no questions or approval processes required.
- Remote work: Hybrid policy balancing on-site and remote work.
- Team building events organized every year.
Job title
Job type
Experience level
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Not specified
Degree requirement
No Education Requirement
Location requirements
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