Application Support Analyst providing support for American Pacific Mortgage's software applications. Ensuring operational efficiency by tracking and resolving end - user issues effectively.
About the role
- Atendimento no suporte técnico ao cliente em sistema de gestão online. Auxiliar com problemas e funcionalidades dos produtos através do telefone.
Responsibilities
- Provide an outstanding customer support experience via phone by identifying issues reported by customers and guiding them toward solutions;
- Clarify questions regarding product features;
- Assist with system operation difficulties and perform fixes that do not involve programming.
Requirements
- Higher education completed or in progress;
- Knowledge of IT, business management software (ERP), electronic invoicing (Nota Fiscal Eletrônica - NFe) and administrative routines;
- Must reside in Rio Grande do Sul or Santa Catarina;
- Knowledge of customer experience and/or customer success;
- Familiarity with e-commerce processes, logistics systems, and sales routines on marketplaces (e.g., Mercado Livre).
Benefits
- Health insurance;
- Dental insurance;
- Meal voucher or food allowance;
- Childcare assistance;
- Profit-sharing program (PPR);
- Day off during your birthday month;
- Life insurance;
- Wellhub;
- Férias&Co (travel benefit);
- Zenklub (psychotherapy/nutritional counseling);
- 6 months maternity leave and 20 days paternity leave;
- Flexible working hours;
- Education assistance and language course support;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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