Providing critical technical support for Honeywell's Aerospace products and resolving complex issues. Working in a hybrid capacity, reporting to the Field Service Manager in Phoenix, AZ.
About the role
- Junior Technical Support Analyst providing remote assistance to users of proprietary systems. Handling inquiries related to ERP and POS systems across various platforms.
Responsibilities
- Realizar suporte remoto aos usuários do sistema;
- Atender, analisar e acompanhar chamados via ferramenta interna;
- Fazer atendimentos relacionados ao PDV ou ERP;
- Lidar com atendimentos via chat, whatsapp ou ligação;
- Auxiliar em dúvidas e configurações;
- Apoiar em demandas referentes aos periféricos;
- Alimentar o sistema mantendo informações atualizadas.
Requirements
- Vivência com ERP e PDV;
- Certificações na área de tecnologia/informática;
- Conhecimento de TEF e Notas fiscais;
- Cursando ou graduado na área de TI.
Benefits
- Convênio médico;
- Convênio odontológico;
- Vale-refeição;
- Auxílio-creche;
- Vale transporte;
- Auxílio Home Office (para modelo de trabalho híbrido ou remoto)
- Programa de participação de lucros-PPR;
- Day Off no mês de aniversário;
- Seguro de vida;
- Wellhub;
- Férias&Co (benefício de viagens);
- Licença maternidade de 6 meses e paternidade de 20 dias;
- Parcerias com diversos estabelecimentos e instituições da área da educação, saúde, lazer, entretenimento, entre outros.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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