Product Marketing Intern leading a project to enhance Vaisala's product visibility in AI - assisted buying journeys. Collaborating with experts in a dynamic team environment during a summer internship.
About the role
- Leading onboarding processes for large commercial clients at Octadesk, a top SaaS company. Ensuring successful implementation and a smooth journey for clients from the beginning.
Responsibilities
- Liderar o processo de implementação de clientes Commercial, garantindo uma jornada consultiva, técnica e orientada a valor.
- Conduzir reuniões estratégicas com decisores e times operacionais, alinhando metas, escopo e cronograma de implantação.
- Traduzir objetivos de negócio em configurações e automações dentro da Octadesk.
- Monitorar e reportar indicadores de sucesso do onboarding, como Tempo de Ativação, Adoção de Módulos-Chave, e Expansão de Receita.
- Coordenar o plano de ação junto a times internos (Produto, Suporte, Marketing, CS Ongoing e Vendas).
- Desenvolver e aplicar treinamentos customizados e materiais de capacitação técnica para clientes de médio e grande porte.
- Propor melhorias contínuas no processo de onboarding, com base em dados, feedbacks e boas práticas de Customer Success.
- Ser uma referência de excelência no atendimento, garantindo uma experiência encantadora em cada interação.
Requirements
- Conhecimento técnico em integrações via API, Webhooks ou automações.
- Experiência em projetos de implantação de plataformas CRM, Chat ou Omnichannel.
- Familiaridade com metodologias de Customer Success (Success Milestones, QBRs, Health Score).
- Domínio intermediário/avançado em ferramentas de apresentação e análise de dados (Notion, Sheets, Data Studio, Power BI).
Benefits
- Convênio médico;
- Convênio odontológico;
- Vale-refeição ou vale-alimentação;
- Vale transporte;
- Auxílio-creche;
- Férias&Co (benefício de viagens);
- Day off de Aniversário;
- Auxílio home-office;
- Alphafitness - Parceria voltada ao cuidado da mente e corpo;
- Seguro de vida;
- Licença maternidade e paternidade estendidas;
- WellHub (GymPass);
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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