Public Benefits Case Manager at Nationalities Service Center assisting immigrant households with public benefits in Philadelphia. Training clients to maintain ongoing access to benefits and coordinating referrals to other programs.
About the role
- IT Problem Manager driving the IT Problem Management process at Luminor. Leading investigations, root cause analyses, and collaborations for compliance and operational efficiency.
Responsibilities
- Serve as the primary advocate and driver of the IT Problem Management process, ensuring its efficiency and maturity
- Lead technical investigations and conduct comprehensive root cause analyses (RCA) in coordination with relevant technical teams
- Monitor the implementation of corrective actions based on RCA outcomes and ensure accountability
- Oversee and align Problem, Incident, and Change Management processes in accordance with governance and compliance standards
- Collaborate with the Process Owner to define and refine workflows, responsibilities, and performance metrics
- Prepare regular reports on IT operational performance, risk, and compliance for senior management and regulatory stakeholders
- Evaluate the effectiveness of IT operations activities and recommend enhancements
- Foster a culture of collaboration, accountability, and continuous improvement within the IT Operations function
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field; a Master’s degree is considered an advantage
- ITIL Foundation or intermediate-level certification is preferred
- Significant experience in IT Service Management with a strong understanding of ITIL or equivalent frameworks
- Proven ability to lead root cause analyses and work closely with technical stakeholders
- Experience and understanding of IT infrastructure, cloud computing, application development, cybersecurity, and database management
- Hands-on experience with ITSM tools such as ServiceNow, JIRA, and monitoring platforms
- Advanced proficiency in MS Office
- Excellent communication, analytical, and problem-solving skills
- Fluent English is required in spoken and written communication due to working on the Pan-Baltic level
Benefits
- Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
- International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
- Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
- More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
- Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
- Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
- Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
- Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
- Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
- Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
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