SW Solution Manager driving growth in transactional and contractual SW Solutions across Northern Europe. Providing leadership to SW Solution sellers and Professional Services Sellers, focusing on customer engagement and deal progression.
About the role
- Senior IT Problem Manager leading IT Problem Management processes at Luminor. Collaborating with technical teams for comprehensive root cause analyses and ensuring efficient IT operations.
Responsibilities
- Serve as the primary advocate and driver of the IT Problem Management process, ensuring its efficiency and maturity
- Lead technical investigations and conduct comprehensive root cause analyses (RCA) in coordination with relevant technical teams
- Monitor the implementation of corrective actions based on RCA outcomes and ensure accountability
- Oversee and align Problem, Incident, and Change Management processes in accordance with governance and compliance standards
- Collaborate with the Process Owner to define and refine workflows, responsibilities, and performance metrics
- Prepare regular reports on IT operational performance, risk, and compliance for senior management and regulatory stakeholders
- Evaluate the effectiveness of IT operations activities and recommend enhancements
- Foster a culture of collaboration, accountability, and continuous improvement within the IT Operations function
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field; a Master’s degree is considered an advantage
- ITIL Foundation or intermediate-level certification is preferred
- Significant experience in IT Service Management with a strong understanding of ITIL or equivalent frameworks
- Proven ability to lead root cause analyses and work closely with technical stakeholders
- Experience and understanding of IT infrastructure, cloud computing, application development, cybersecurity, and database management
- Hands-on experience with ITSM tools such as ServiceNow, JIRA, and monitoring platforms
- Advanced proficiency in MS Office
- Fluent English is required in spoken and written communication due to working on the Pan-Baltic level
Benefits
- Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
- Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
- You will get additional days off for volunteering purposes
- 30 fully paid calendar days for military training every year
- Health insurance after the first 3 months pass in all three Baltic states
- Health days in case of your absence due to sickness without a doctor's note needed
- Access to tools and resources that help you feel good and be productive at work and in life
- Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
- Enjoy special offers & pricing for products and services provided by Luminor
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