Hybrid Key Account Manager – Hotels

at luca

• Job title: Key Account Manager – Hotels
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Key Account Manager driving strategic account management for major hotel partners at luca. Join luca's mission to innovate guest experiences in the hospitality industry.

Responsibilities

• Strategic account management
• You manage our key hotel partners and hotel groups — including some of Europe’s largest operators.
• You build sustainable, trust-based relationships at decision-maker level and develop them over the long term.
• You develop tailored account strategies to increase revenue and strengthen our position with strategic partners.
• You are responsible for contract negotiations, renewals, and upsells — with a focus on sustainable success.
• You analyze performance and usage data, identify optimization opportunities, and prepare insightful reports for C-level executives.
• You act as the main point of contact for leadership across IT, management, marketing, and finance.
• You work closely with product management, marketing, sales, and customer support to make partner success measurable.
• You actively contribute to the further development of our product and our internal account management processes.

Requirements

• At least 2 years of experience in software or SaaS account/key-account management
• Experience in the hotel, booking, or hospitality-tech sector is a plus
• You think strategically, act based on data, and can communicate complex issues clearly.
• You have strong project management skills and can keep track even when managing multiple major clients.
• Excellent communication skills in German and English.
• You demonstrate empathy, clear communication, and confident negotiation skills — including at C-level.

Benefits

• 30 days of vacation — because rest is as important as performance.
• Meal subsidies to ensure you're well taken care of at lunchtime.
• Urban Sports Club membership to help keep your body and mind balanced.
• Whether sales skills or personal growth — we support your development and open up perspectives beyond your role.
• MacBook? Of course. You’ll get everything you need to hit the ground running.
• Regular team and company events — remote or in-person — that build team spirit and are simply fun.
• Our office is easy to reach — centrally located at Ostkreuz in Berlin.