Client Onboarding Administrator coordinating onboarding processes for clients at DJH. Ensuring all client documentation and information is collected and maintained efficiently within the onboarding team.
About the role
- IT-Administrator providing second level support for client systems and networks. Flexible working in a hybrid environment with opportunities for professional development.
Responsibilities
- First point of contact for 1st/2nd-level support and responsible for ensuring smooth IT operations
- Support for installation, configuration and troubleshooting of client systems (notebooks, PCs, printers, thin clients and smartphones)
- Maintenance and support of the network infrastructure at remote sites
- Support for central IT systems such as antivirus/security, backup, monitoring, Citrix farm and Microsoft 365 cloud
- Creation and maintenance of technical documentation for our knowledge base and quick guides for end users
- Assistance with coordination of external partners and service providers
Requirements
- Completed vocational training in IT or a degree in an IT-related field
- Career changers with relevant professional experience are also welcome
- Experience providing IT support to both power users and end users
- Networking knowledge (TCP/IP, DNS, DHCP, VLAN, WLAN, routing, switching)
- Experience with IT service management; ITIL certification is a plus
- Excellent communication skills, strong service orientation and a pronounced team spirit
- Very good German skills (C1) and good English skills (B2)
Benefits
- Personal development: We support your professional growth through training in relevant and other interesting topics
- Flexible workplace: After completion of onboarding, up to two days of home office per week are possible
- Vacation: 30 days of annual leave
- Retirement & insurance: Employer contribution to the company pension plan and company disability insurance
- Additional benefits: Employee discounts via Corporate Benefits, bike leasing through JobRad, Wellpass, Nilo Health, and employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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