Customer Success Manager enhancing client outcomes through bridge building in facility management software. Supporting public organizations with a focus on relationship management and software training.
About the role
- Customer Success Manager at Lottie supporting care operators with their product usage and client retention strategies. Leading onboarding processes and driving upsell opportunities across their product suite in healthtech.
Responsibilities
- Develop and implement strategies for client retention and consistently deliver upsells inline with business targets
- Lead conversations around contract renewals, pricing negotiations, and package upgrades
- Arrange and host onboarding kick-off meetings, proactively creating comprehensive onboarding plans tailored to each client
- Support clients via phone and email, acting as their primary point of contact and trusted advisor
- Analyse and share data that demonstrates ROI and supports both your portfolio's growth and clients' business success
- Identify opportunities to expand client usage across our product suite
Requirements
- Proven experience in a customer success or account management role
- Experience onboarding new clients and ideally in a SaaS or tech platform environment
- Excellent communication and client management skills
- Collaboration with various departments, from Product and Tech to Business Development and Marketing
- Data-led analysis skills and ability to influence internal and external stakeholders
Benefits
- A very generous EMI share offering
- 26 days + bank holidays
- Excellent employee compensation/benefits
- Hybrid office policy
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager defining successful adoption and guiding customers at Pontosense. Collaborating with Sales, Product, and Operations to enhance customer experience.
Customer Success Manager helping customers successfully integrate Pontosense technology into their operations. Guiding adoption and collaborating with Sales, Product, and Operations teams.
Customer Success Manager supporting public sector organizations to maximize product value and achieve desired outcomes using Euna Grants. Building tailored success plans and cultivating long - term relationships.
Customer Success Manager responsible for helping B2B SaaS customers in the public sector achieve desired outcomes. Collaborating with cross - functional teams to provide exceptional service and support.
Customer Success Manager ensuring B2B SaaS clients in the public sector achieve their goals. Collaborating with cross - functional teams and building relationships with key stakeholders.
Customer Success Manager supporting public sector organizations in maximizing product value at Euna Solutions. Building relationships, driving growth, and enhancing customer success through strategic initiatives.
Customer Success Manager ensuring engagement and satisfaction of clients using behavioral health software solutions. Responsible for customer retention, satisfaction, and collaboration across departments.
Account Manager managing key customer relationships at Bureau Veritas. Focused on business growth, value - added services, and strategic communication in Shanghai.
Customer Success Manager providing exceptional service to restaurant partners in France. Supporting onboarding and client inquiries in the restaurant sector as part of a dynamic FoodTech company.