Customer Success Manager at an EdTech SaaS company managing customer renewals and support. Collaborating with leadership to drive engagement and retention in New York.
About the role
- Principal Architect leading Dynamics 365 implementations for Long View’s diverse clients. Focused on strategic initiatives while collaborating with internal stakeholders and enhancing customer solutions.
Responsibilities
- Support Long View’s Business Applications D365 Customer Engagement portfolio by working with customers and internal stakeholders (business clients, business analysts, developers, other architects), defining customer solutions, and delivering engagements that are innovative and exceed business requirements.
- Responsible for overseeing design, architecture, and implementation of various Dynamics 365 Customer Engagement solution components, as well as support efforts of solution consultants in other technical and business disciplines.
- Focus on best practices for Organizational Change Management
- Qualify strategic business solutions leads and sales opportunities with Account Managers, Client Services Managers and/or Practice Directors and VPs
- Participate and contribute, including sharing learnings and information, with the larger Long View team that is not present at the event.
- Collaborate with Service Realization to bring unique products and capabilities to market that compliment Data & Dynamics services and technologies.
- Keep abreast of relevant industry certifications and accreditations as aligned with key practices and technology partners.
Requirements
- 10+ years of industry experience working with Dynamics 365 Customer Engagement.
- 5+ years of experience with Agile/Scrum
- Proven skills and background with Dynamics 365 CE presales and demos
- Ability to effectively communicate to different audiences including internal and external stakeholders and peers clearly and concisely in written, oral, and various presentation formats and situations.
- Proficiency in workshop facilitation (envisioning workshops, art-of-the-possible sessions)
- Self-motivation and drive, always looking for ways to improve skills and stay relevant in given area of expertise.
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