Account Representative responsible for maximizing sales of lift trucks and Crown Insite products. Seeking to enhance business relationships and sales strategies in a specified territory.
About the role
- Director responsible for driving revenue outcomes and leading technical account management in North America. Overseeing a team that provides customer support in a fast-paced SaaS environment.
Responsibilities
- Build, lead, and mentor a high-performing team of account managers, technical customer success, and technical support professionals.
- Own renewal strategy, forecasting, and execution for North America to ensure high retention and predictable renewal outcomes.
- Lead commercial conversations with customers, including pricing, contract terms, and value realization.
- Guide customers to adopt innovative AI products, enabling measurable ROI to support renewals and expansions.
- Implement scalable processes that drive consistent renewal management, upsell discovery, and commercial execution across the team.
Requirements
- Ability to work on-site in our Boston office at least three times per week.
- 5+ years of experience in technical customer-facing roles with direct commercial responsibility (TAM, Solutions Engineering, CSM, AM, Professional Services, etc.).
- 3-5 years of experience selling to highly technical personas (DevOps, developers, and IT professionals)
- High technical acumen and natural curiosity about Data, AI, and everything in between
- Deep familiarity with consumption-based pricing models and SaaS businesses.
- 3-5+ years in sales leadership roles within high-growth SaaS or software environments, leading teams through change and innovation.
- Strong record of achieving renewal, retention, and upsell targets in SaaS or cloud environments.
- Proven experience leading commercial conversations, including pricing, contract negotiation, and value justification.
- Understanding of cloud/SaaS technologies (log management, observability, cybersecurity, and DevOps is a plus).
- Able to identify trends and turn market shifts into business opportunities.
- Excellent communication, negotiation, and executive engagement capabilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Account Representative responsible for maximizing sales of lift trucks and related products in specified territory. Developing accounts and business relationships while consulting and problem - solving.
Account Representative driving sales of lift trucks and Crown Insite products within a territory. Developing business relationships and conducting sales presentations to meet objectives.
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