Account Manager in Social and Health sector, managing customer relationships and software solutions. Responsible for new project initiation and customer support in West Germany.
About the role
- Director responsible for driving revenue outcomes and leading technical account management in North America. Overseeing a team that provides customer support in a fast-paced SaaS environment.
Responsibilities
- Build, lead, and mentor a high-performing team of account managers, technical customer success, and technical support professionals.
- Own renewal strategy, forecasting, and execution for North America to ensure high retention and predictable renewal outcomes.
- Lead commercial conversations with customers, including pricing, contract terms, and value realization.
- Guide customers to adopt innovative AI products, enabling measurable ROI to support renewals and expansions.
- Implement scalable processes that drive consistent renewal management, upsell discovery, and commercial execution across the team.
Requirements
- Ability to work on-site in our Boston office at least three times per week.
- 5+ years of experience in technical customer-facing roles with direct commercial responsibility (TAM, Solutions Engineering, CSM, AM, Professional Services, etc.).
- 3-5 years of experience selling to highly technical personas (DevOps, developers, and IT professionals)
- High technical acumen and natural curiosity about Data, AI, and everything in between
- Deep familiarity with consumption-based pricing models and SaaS businesses.
- 3-5+ years in sales leadership roles within high-growth SaaS or software environments, leading teams through change and innovation.
- Strong record of achieving renewal, retention, and upsell targets in SaaS or cloud environments.
- Proven experience leading commercial conversations, including pricing, contract negotiation, and value justification.
- Understanding of cloud/SaaS technologies (log management, observability, cybersecurity, and DevOps is a plus).
- Able to identify trends and turn market shifts into business opportunities.
- Excellent communication, negotiation, and executive engagement capabilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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