Data Analyst for Desjardins gathering, processing, and analyzing data for strategic business decisions. Collaborating with clients to design and implement effective data management solutions.
About the role
- Senior Analyst overseeing quality and process management in Pit Stops for Localiza, enhancing customer satisfaction and operational efficiency.
Responsibilities
- Ensure the standardization and operation of Pit Stops according to Localiza's processes and guidelines.
- Monitor service and customer satisfaction indicators and drive continuous improvements.
- Monitor and manage the fleet (deliveries, maintenance, returns, and availability).
- Ensure targets for productivity, quality, and operational efficiency are met.
- Analyze operational indicators daily and address deviations.
- Maintain units' visual and marketing standards.
- Develop and coach the team, strengthening a customer-service and high-performance culture.
Requirements
- Bachelor’s degree completed.
- Intermediate MS Office skills.
- Valid Brazilian driver's license (CNH) category B, with availability to drive and perform audits at Pit Stops.
- Experience in process management.
- Experience in customer service and monitoring operational indicators.
Benefits
- Special discounts on car rentals and purchases of certified used vehicles
- Gympass
- Profit Sharing (PLR)
- Health Insurance
- Dental Plan
- Private Pension Plan
- Remote work allowance
- Allya benefits and discounts network
- Life Insurance
- Meal Allowance
- Food Voucher
- Transportation Voucher
- Localiza University (in-person/online training for your development)
- Support Program for Pregnant Employees
- "Acolher" program offering psychological, financial, and legal guidance
- On-site medical clinics for emergency care
- Exclusive employee support center
- On-site services at headquarters (gym, nail salon, bank, copy shop, and cafeteria)
- Open-plan work environments, among others.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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