Customer Service Representative at H&S Energy responsible for cashiering and maintaining store presentation. Fostering a welcoming environment and ensuring food quality for all customers.
About the role
- Part-time customer support role providing face-to-face support at Lloyds Banking Group branches in Newport. Opportunities for career growth and flexible working options available.
Responsibilities
- You'll begin your journey in one of our branches, providing face-to-face support to our customers.
- You'll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first.
- Transition into a range of roles such as helping customers over the phone from home.
- Deliver outstanding service remotely, connecting via social media, web-chat, and remote advice video calls.
- Spend a minimum of 12 months in a customer service role, mastering new skills and dealing with complex customer needs.
Requirements
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
- If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part-time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
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