Customer Support Representative providing face-to-face support to customers at Lloyds Banking Group in Cardiff. Involves working 17.5 hours per week with opportunities for career growth.
Responsibilities
A part-time branch-based opportunity working 17.5 hours per week.
Providing face-to-face support to our customers.
Learning, growing and developing within an inclusive organisation.
Opportunities to transition into a range of roles, including remote customer support over the phone.
Supporting customers through various communication channels like social media, web-chat and video calls.
Requirements
You're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Benefits
A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
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