Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
About the role
- ServiceNow HR Software Engineer designing and delivering innovative HR solutions to enhance employee experiences. Collaborating with stakeholders and integrating with enterprise systems in a hybrid working environment.
Responsibilities
- Design and develop custom solutions within the ServiceNow platform to meet business needs.
- Collaborate with stakeholders to translate business requirements into technical specifications.
- Participate in agile ceremonies and maintain accurate Jira stories and Confluence documentation.
- Raise change requests and manage implementation artefacts.
- Build integrations with systems such as Workday and Microsoft Azure-hosted applications.
- Support BAU queries, analyse production incidents, and maintain technical documentation.
- Participate in system testing, UAT, and deployment to ensure quality and reliability.
- Assist with platform upgrades, including skipped records and regression testing.
- Stay current with ServiceNow platform enhancements and contribute to continuous improvement.
Requirements
- Proven experience as a ServiceNow Engineer, with at least 2 years of hands-on Workday integration and development.
- Strong proficiency in ServiceNow technologies: JavaScript, Business Rules, Flow Designer, UI Policies, Document Transformation.
- Understanding of Generative AI and automation.
- Experience with integration protocols: SOAP, REST, XML, XSLT.
- Awareness of ServiceNow security best practices.
- ServiceNow certifications and agile methodology experience are a plus.
- Experience with Workday, SAP, GCP, plus familiarity with GitHub, containerisation, Kubernetes, and automation would be really useful.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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