Senior ServiceNow system administrator responsible for managing and maintaining multiple ServiceNow platforms for government clients. Focusing on O&M responsibilities and best practices for support and modernization.
About the role
- Senior Product Owner leading AI-driven HR transformation at Lloyds Banking Group. Focus on transforming colleague experience through automation and generative AI.
Responsibilities
- Lead the product vision and strategy, with particular focus on re-imagining journeys using the power of generative AI through ongoing cycles of ‘understand’ and ‘ideation’.
- Champion innovation and adoption of AI technologies to optimise processes and decision-making using ServiceNow, Workday and Microsoft.
- Lead a product roadmap: defining and prioritising epics, features and stories which support the product strategy
- Collaborating with suppliers, product colleagues, engineers, designers and business partners.
- Senior storytelling and advocacy of a transformed vision.
- Ensure change compliance of your product
Requirements
- Product Ownership – you own and manage the product backlog through leading cross functional teams to deliver tech changes and driving the delivery of AI-enabled workflows and automation, ensuring quality performance and excellent ongoing service.
- Leadership - Inspires and motivates teams to deliver high-quality outcomes. Demonstrates accountability and ownership for product success, whilst building trust and fostering collaboration across diverse teams
- Generative / Agentic AI Experience – ideally on the ServiceNow platform
- Innovation – deliver a bold and innovative approach entrenched in automation through generative AI. A confident problem solver, keeping the people platform moving forwards with emerging technologies
- Design Thinking – collaborating with design colleagues and working through problems using design methodologies to deliver exceptional colleague experiences
- Communication - persuasive storytelling for executives, teams, and colleagues.
- Customer Centricity – promote the value of customer outcomes with your team and peers. Anticipating customer needs and using customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities
- Technical proficiency – ability to work and collaborate with our suppliers, data and engineering teams on the more technical aspects of the product.
- Performance & Value Realisation - Monitor product performance against OKRs, delivering measurable business value. Uses evidence and data driven insights to inform prioritisation and product improvements.
- Stakeholder Management – anticipate and mitigate conflict and shape views to gain long-term commitment to current and potential future changes.
- Agile methodologies - experience in applying agile methodologies to optimise innovation development and delivery. Experience of working in an agile team and using agile tooling e.g. Jira & Confluence.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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