Hybrid Digital Consultant – ServiceNow

at KPMG New Zealand

• Job title: Digital Consultant – ServiceNow
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Wellington, New Zealand

About the role

• Digital Consultant driving transformation for clients through ServiceNow engagements. Leading teams and collaborating across functions to deliver impactful technology solutions.

Responsibilities

• Lead and support client engagements from opportunity development through to delivery—driving pipeline growth and successful deal conversion.
• Build and nurture relationships with ServiceNow stakeholders locally and internationally, enhancing the firm’s reputation and influence.
• Collaborate across sales, delivery, and capability teams to design compelling ServiceNow offerings and go‑to‑market plans.
• Provide leadership and support for the ServiceNow team, encouraging collaboration, consistency, and high performance.
• Stay on top of ServiceNow platform developments and industry trends, bringing forward insights that elevate our client conversations and solutions.
• Actively uplift our ServiceNow capability through training support, promoting certification, coaching, and developing reusable delivery assets.
• Mentor and role‑model excellence for team members across the ServiceNow practice.

Requirements

• You are an experienced consultant or delivery leader with a passion for ServiceNow and a track record of shaping impactful technology engagements.
• Proven experience delivering or leading ServiceNow engagements within consulting or professional services.
• Strong relationship-building skills, including experience collaborating with technology partners.
• Demonstrated success in contributing to business development, pipeline creation, and client outcomes.
• Strong commercial awareness and a genuine commitment to developing capability within teams.
• You thrive in environments where you can influence direction, build strong partnerships, and elevate people through coaching and leadership.

Benefits

• Access to the firm's annual incentive scheme
• Opportunities for local and international secondments
• Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work
• Flexible leave options, including the ability to purchase additional annual leave
• Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents
• A paid professional association membership of your choice
• Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees
• A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services
• The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups
• The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030
• An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities
• Paid time off for volunteering and involvement in citizenship activities
• An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more!