Hybrid Quality Assurance Consultant – ServiceNow

at Long View Systems

• Job title: Quality Assurance Consultant – ServiceNow
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$69,960 - CA$97,822 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM, ServiceNow
• Location requirements: Hybrid, Toronto, Canada

About the role

• Quality Analysis Consultant aiding in continuous improvement through data analysis at Long View's Toronto branch. Driving quality assurance processes and collaborating with cross-functional teams.

Responsibilities

• Develop and share knowledge of QA best practices both internally and with customers’ teams
• Ensure test strategies are in context of current business processes and incorporates how the business uses our systems
• Represent the QA function as needed in our internal initiatives and communicate status back to the team
• Lead testing activities for assigned projects
• Ensure quality of software and adherence to user story requirements before release to our customers
• Define the test strategy and scope for assigned projects, implementing QA best practices
• Estimate and communicate quality assurance effort for assigned work
• Develop comprehensive test plans and test cases
• Identify and partner with cross-functional teams to ensure all necessary levels of testing are performed
• Make recommendations to cross-functional teams for improvement of applications based on company strategies
• Identify, mitigate, and drive product issues and risks to resolution
• Collaborate with cross-functional team members to define user stories, acceptance criteria, deliverables, and product risks
• Analyze user story requirements and validate their testability
• Log defect reports and perform retest of defects as required
• Communicate test progress and results and other relevant information

Requirements

• 5+ years of industry experience working as a Quality analyst in an IT Service Desk environment
• Solid understanding of ServiceNow and other ITSM tools to assist in monitoring, troubleshooting and performance analysis
• 5+ years recent experience with a consulting services organization
• ServiceNow client-facing engagement or delivery experience
• ServiceNow Automated Test Framework knowledge and experience
• Excellent communication and problem-solving skills with attention to detail
• Capacity to continuously improve team processes to ensure information is of the highest quality, contributing to the overall effectiveness of the team
• Capability to quickly learn and adapt to new business and technical concepts
• Experience with Microsoft Office, and ServiceNow

Benefits

• Great people and culture
• Interesting work – Be part of exciting projects while accessing all the latest technologies
• Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
• Fun is one of our core values