ServiceNow Architect responsible for ServiceNow platform technical management at Datasite. Lead enhancements, governance, and integration efforts for scalable solutions.
About the role
- Quality Analysis Consultant aiding in continuous improvement through data analysis at Long View's Toronto branch. Driving quality assurance processes and collaborating with cross-functional teams.
Responsibilities
- Develop and share knowledge of QA best practices both internally and with customers’ teams
- Ensure test strategies are in context of current business processes and incorporates how the business uses our systems
- Represent the QA function as needed in our internal initiatives and communicate status back to the team
- Lead testing activities for assigned projects
- Ensure quality of software and adherence to user story requirements before release to our customers
- Define the test strategy and scope for assigned projects, implementing QA best practices
- Estimate and communicate quality assurance effort for assigned work
- Develop comprehensive test plans and test cases
- Identify and partner with cross-functional teams to ensure all necessary levels of testing are performed
- Make recommendations to cross-functional teams for improvement of applications based on company strategies
- Identify, mitigate, and drive product issues and risks to resolution
- Collaborate with cross-functional team members to define user stories, acceptance criteria, deliverables, and product risks
- Analyze user story requirements and validate their testability
- Log defect reports and perform retest of defects as required
- Communicate test progress and results and other relevant information
Requirements
- 5+ years of industry experience working as a Quality analyst in an IT Service Desk environment
- Solid understanding of ServiceNow and other ITSM tools to assist in monitoring, troubleshooting and performance analysis
- 5+ years recent experience with a consulting services organization
- ServiceNow client-facing engagement or delivery experience
- ServiceNow Automated Test Framework knowledge and experience
- Excellent communication and problem-solving skills with attention to detail
- Capacity to continuously improve team processes to ensure information is of the highest quality, contributing to the overall effectiveness of the team
- Capability to quickly learn and adapt to new business and technical concepts
- Experience with Microsoft Office, and ServiceNow
Benefits
- Great people and culture
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
- Fun is one of our core values
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Digital Consultant driving transformation for clients through ServiceNow engagements. Leading teams and collaborating across functions to deliver impactful technology solutions.
ServiceNow Developer designing and implementing customized solutions on the ServiceNow platform. Responsible for requirements gathering, configuration, and providing technical support.
ServiceNow Developer implementing advanced service management solutions for government infrastructure across ITSM and Healthcare platforms. Designing workflows and building custom applications to enhance service capabilities.
ServiceNow HRSD Architect advising business stakeholders on HR technology strategy and platform architecture. Designing integrated solutions maximizing value from ServiceNow HRSD and complementary HR platforms.
Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
ServiceNow Developer responsible for designing, implementing, and maintaining ServiceNow applications at Pierce Technology Corp. Collaborating with stakeholders and optimizing processes within the ServiceNow platform.
Enterprise ServiceNow Platform Senior Manager overseeing product management and operations for Boeing's IT and cross - enterprise functions. Leading global teams and supplier relationships to drive platform excellence and modernization.
ServiceNow Developer role supporting the design and development of Service Management solutions at Boeing. Collaborating with various clients to understand requirements and delivering technical solutions.
Cybersecurity Risk Analyst providing operational support for the Agency’s Cybersecurity Risk Management Program. Managing the risk register and supporting governance operations in a hybrid work environment.