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About the role
- Senior Manager in Growth and Transformation for the UK's number one provider of personal loans. Designing and executing strategies to innovate loans and drive commercial growth.
Responsibilities
- Defining and supporting the delivery of a six-year strategic roadmap to grow the Loans business aligned with LBG’s broader commercial objectives.
- Building the investment case and growth plans for Loans initiatives driving continued growth and transformation of the business in line with these plans.
- Proactively collaborating with the wider Loans product, pricing and platform teams.
- Using market driven insights to develop a strong understanding of customer needs, technology enablers, market dynamics, regulatory developments, and competitor trends.
- Making informed risk decisions to ensure products follow regulations such as Consumer Duty, while running risk and controls effectively.
- Building strong relationships with the Loans Product and Platform teams who are responsible for product execution and ensure product strategies are executed to plan and within budget.
- Leveraging AI capabilities and data to supercharge delivery, fostering a culture of innovation and continuous growth.
Requirements
- Deep Consumer Insight: Ability to understand customer needs and behaviours and translate insights into compelling propositions and commercial outcomes.
- Strategic Thinking & Commercial Acumen: Skilled at shaping long‑term strategy for Loans, grounded in customer demand, market shifts and data‑driven analysis.
- Transformation & Technology Leadership: Experience driving digital and business transformation, leveraging platforms, data and AI to improve customer experience and operational performance.
- Market, Competitor & Regulatory Awareness: Strong understanding of the personal lending sector, emerging trends, customer behaviour and the regulatory landscape including Consumer Duty.
- Data‑Led Decision Making: Confident in making timely, evidence‑based decisions by assimilating complex information and balancing competing priorities.
- Stakeholder Leadership & Collaboration: Exceptional communicator able to influence, partner and align effectively across product, pricing, platform and wider Group teams.
- Retail Banking Experience: Understanding of retail lending, unsecured products or wider consumer‑banking operations.
- Experience Shaping Strategy in a Loans or Credit Domain: Ability to reimagine end‑to‑end propositions across the lending lifecycle, from origination to servicing.
Benefits
- A generous pension contribution of up to 15%
- An annual performance related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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