Technical and Data Analyst in Bupa's Group Data Analytics Team. Delivering analytics solutions and developing data analysis capabilities for enhanced customer service.
About the role
- Portfolio Analytics Manager supporting Homes Portfolio Analytics Team in risk management and decision-making for mortgage portfolio. Collaborating on analytics projects to improve customer outcomes and compliance monitoring.
Responsibilities
- Collaborating closely with our rectifications team to understand requirements and analyse potential customer detriment.
- Producing accurate, high-quality data and insight to inform business strategy and decision-making.
- Translating complex datasets into clear, compelling narrative for stakeholders.
- Supporting the wider strategic and commercial objectives of the Homes business.
- Managing your own workload, prioritising effectively across multiple workstreams.
- Continuously improving and simplifying data extraction and insight generation processes.
Requirements
- Experience in an MI, insight or analytical role within financial services.
- Strong proficiency in SQL and/or SAS, and analytical tools including Microsoft Excel.
- Ability to collect, structure, analyse and interpret large, complex datasets.
- Experience improving efficiency through process enhancement, simplification or automation.
- Strong analytical thinking with an inquisitive, structured approach to problem-solving.
- Excellent communication and storytelling skills — able to distil complexity for different audiences.
- Self-motivation and strong organisational skills to balance competing priorities.
- Knowledge of mortgage products and customer data (desirable).
- Experience with Power BI, Tableau, or other visualisation tools (desirable).
- Familiarity with additional coding languages (e.g., Python, R) (desirable).
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Job title
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Experience level
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Degree requirement
No Education Requirement
Tech skills
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