Portfolio Analytics Manager supporting Homes Portfolio Analytics Team in risk management and decision-making for mortgage portfolio. Collaborating on analytics projects to improve customer outcomes and compliance monitoring.
Responsibilities
Collaborating closely with our rectifications team to understand requirements and analyse potential customer detriment.
Producing accurate, high-quality data and insight to inform business strategy and decision-making.
Translating complex datasets into clear, compelling narrative for stakeholders.
Supporting the wider strategic and commercial objectives of the Homes business.
Managing your own workload, prioritising effectively across multiple workstreams.
Continuously improving and simplifying data extraction and insight generation processes.
Requirements
Experience in an MI, insight or analytical role within financial services.
Strong proficiency in SQL and/or SAS, and analytical tools including Microsoft Excel.
Ability to collect, structure, analyse and interpret large, complex datasets.
Experience improving efficiency through process enhancement, simplification or automation.
Strong analytical thinking with an inquisitive, structured approach to problem-solving.
Excellent communication and storytelling skills — able to distil complexity for different audiences.
Self-motivation and strong organisational skills to balance competing priorities.
Knowledge of mortgage products and customer data (desirable).
Experience with Power BI, Tableau, or other visualisation tools (desirable).
Familiarity with additional coding languages (e.g., Python, R) (desirable).
Benefits
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
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